Help Recording

A sit did not upload

Use this when a sit you recorded is still on the phone and has not reached TrueSit.

1. Open TrueSit where you have signal or Wi-Fi. Uploads start again on their own and pick up where they stopped, even after the phone restarts.
2. Check the sit on Today or in the sit list. Uploading means it is on its way. Processing means it has arrived and is being transcribed and scored.
3. On Me, open Mic check. The Upload row shows whether the phone can reach TrueSit.
4. Keep the phone charged and leave TrueSit installed until the sit shows Processing. Until then, the recording is stored only on this phone.
5. If it still shows Uploading after a while on good Wi-Fi, open TrueSit, leave it on screen for a minute, then check again.

Do not uninstall TrueSit or clear its data while a sit is uploading: the part not yet sent would be lost.

If it does not work

• The sit is not in the list at all: make sure you are signed in with the same account you recorded with.
• Upload fails in the mic check: try another Wi-Fi network or mobile data.
• When you ask for help, pick the sit, so the ticket carries its upload state.

Still stuck? Open Help and choose Talk to a person.

Talk to a person