Recording notice
Version 0.2, 2026-10-11. The card a sales rep shows before recording a visit, and the page the card links to. Every statement matches the privacy policy (truesit.ai/legal/privacy). En español: truesit.ai/legal/recording-notice-es.
Before we start
Your sales representative records visits with TrueSit, an app on their phone. Before recording, they say a short line like one of these and show you this card:
- “I record my appointments so I can give you an accurate quote. Is that all right with both of you?”
- When a manager may listen in: “I record my appointments so I can give you an accurate quote, and a manager may listen live to help. Is that all right with both of you?”
- At the door: “I record my conversations at the door for training. Is that all right?”
The rep’s company may use its own wording. Ask anything before you answer.
Why the rep records
So their company can help them improve and keep an accurate record of what was discussed and offered.
Your choice
- Say no, and the rep will not record.
- Ask the rep to pause or stop at any time.
- The visit goes on the same way, whatever you choose.
What the app keeps
- The audio, from when the rep starts recording to when they stop.
- A written transcript and a review of the rep’s work, both made with AI.
- Photos of the project, if the rep takes any.
- Project details you mention, such as who decides, the project and a budget, added to the company’s record only when the rep confirms them.
- When the rep said the line and which version.
- Where the visit started and ended, only if the rep shares their location.
- Short summaries the rep may ask the app for during the visit.
Your voice
Your voice is never enrolled. The app tells voices apart only while it processes this one visit, then deletes those voice features. It never uses your voice to recognize you in any other recording.
Who can hear it
- The rep who recorded it.
- The rep’s managers. In some visits a manager may follow along live; the rep tells you when.
- The company’s account administrators.
- TrueSit support staff, only when needed to fix a problem, and every access is logged. Support can play a recording only when the company allows it for that visit.
TrueSit’s providers turn the audio into text (AssemblyAI) and analyze it (Anthropic). They may not use it to train their own models. Recordings are never sold.
Others in the room
If someone joins during the visit, the rep tells them it is being recorded. Children or others may be heard by chance; their voices are treated like anyone else’s, never enrolled, and can be deleted.
How long it is kept
The rep’s company sets the period. Audio is kept 12 months by default and never more than 36 months. The transcript and review are kept 24 months by default, between 6 and 36 months as the company chooses.
Ask for deletion
- Tell the rep, or contact their company.
- Or use the form on this page, or write to privacy@truesit.ai, with the date and address of the visit.
We pass your request to the company that holds the recording within 5 business days, tell you who that is, and confirm the outcome to you.
Your other rights
You can also ask for a copy of the recording or its transcript, or ask for a correction. Depending on your state, you may have other privacy rights; the privacy policy explains them.
Contact
TrueSit, operated by DMS Consultation Inc., Los Angeles, California. privacy@truesit.ai. Short link and QR code on the card: truesit.ai/legal/recording-notice.