Help Troubleshooting

A sit has no transcript or score

Use this when a sit you expect to read shows no transcript, no scorecard or no reason yet.

Find the sit on Today, in the sit list or in Sits on the web, and read the chip on its row.
Uploading: the phone has not sent the whole recording yet. See A sit did not upload.
Processing: the recording has arrived and is being transcribed and scored. Come back to it later.
Waiting on hours: your company's recording hours for the month are used up. See Waiting on hours.
The sit says it could not be processed: choose Retry. If it fails again, ask for help.
The transcript is there but has gaps: the phone may have been muffled. Run the Mic check pocket test to see how your phone hears the room.

If it does not work

Recording stays on a sit that has ended: open the phone that recorded it and end the sit (see End a sit).
When you ask for help, pick the sit, so the ticket carries its upload and processing state.

Still stuck? Open Help and choose Talk to a person.