Help Sit review

Read a sit's recording health

Use this to see how much of a sit was recorded and why any part was not.

1. Open the sit. On the web, the Recording panel is at the top of the right column. On the phone, scroll the breakdown or the sit review to Recording.
2. Recorded shows the minutes recorded against the sit's length, for example 4 h 8 min of 4 h 12 min.
3. Each gap below it has its reason: A call, Silence pause, nobody talking, Paused by the rep, The app closed or No audio received, with the time it started and ended.
4. Tap or click a gap's times to go to that moment in the sit.
5. On the web, a sit with gaps shows a chip such as 1 gap on Sits and in the Review queue.

A gap is time nothing was recorded, so nothing in it is scored. Short breaks between the phone's pieces of audio are not gaps.

If it does not work

• No Recording panel: the sit is still processing. It shows once the audio is in.
• No audio received: part of the sit never reached TrueSit. See A sit did not upload.

Still stuck? Open Help and choose Talk to a person.

Talk to a person