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Draft for counsel review. Not in force.

TrueSit acceptable use policy

Version 0.1, 2026-10-11. Part of the TrueSit terms of use. It applies to every organization and user. Nothing here is legal advice.

Recording: tell first

  • Say the consent line before recording wherever the app asks for it, and confirm it in the app only after you said it.
  • Use the line the app shows for the kind of visit. In a Ride-along sit, the line says a manager may listen live; use it whenever a manager may follow the visit.
  • If anyone says no, do not record. If anyone asks you to pause or stop, do it at once.
  • Tell anyone who joins during the visit (a second decision-maker, a relative, a neighbor) that you are recording, and stop if they object.
  • In a canvass session, say the door line at each door before the conversation goes on. Segments are held until you confirm the line was said; confirm only when it was.
  • Record only visits you are part of. Never leave the phone recording in a room you have left, and never record a conversation you are not in.
  • Never hide the recording, disguise the app or tell someone you are not recording when you are.

Children and private moments

  • Do not try to record children. If a child joins the conversation, keep to the appointment and pause if the conversation turns private.
  • Pause during private family matters, phone calls the homeowner takes, and anything unrelated to the visit.

Photos

  • Photograph the project: samples, the room, the old unit.
  • Avoid people, children, documents, screens, mail and anything with personal details. If one is caught by accident, remove the photo.

Data you handle

  • Use homeowners’ details only for the visit and the company’s follow-up.
  • Do not export, download, screenshot or share recordings or transcripts outside what your role and your company allow.
  • Do not use TrueSit to recognize or track a person by voice across visits, or to build a profile of a homeowner beyond the project.
  • Do not use AI output as the only basis for a decision about a rep’s job.

Misuse of the service

Do not:

  • record or upload content you have no right to, or that breaks the law;
  • harass, threaten, discriminate against or deceive anyone;
  • break into accounts, probe or overload the service, or get around usage limits or security;
  • reverse engineer, copy or resell the service, or use it to build a competing product;
  • use the AI features to produce unlawful, abusive or misleading content, or to get the models to ignore their instructions;
  • share sign-in methods or API tokens, or let people outside your organization use your account;
  • send spam or unsolicited messages through any feature.

Reporting and enforcement

Report misuse or a security issue to security@truesit.ai. We may remove content, suspend a user or suspend an account to stop a breach of this policy, with notice where practical, as the terms of use describe.